Qonversion

The Qonversion Inc. Developer Hub

Welcome to the Qonversion Inc. developer hub. You'll find comprehensive guides and documentation to help you start working with Qonversion Inc. as quickly as possible, as well as support if you get stuck. Let's jump right in!

Get Started    

Integrations Overview

Send your in-app subscription data to destinations like AppsFlyer, Amplitude, and other major mobile platforms.

Qonversion sends subscription events, including purchases, subscriptions after free trials, renewals, refunds, and others to the integrated partners. This allows you to power your marketing and attribution platforms, as well as product analytics and retention tools, with accurate in-app subscription data.

Qonversion validates user receipts directly with app stores and tracks in-app revenue even if a user doesn't open your app. This allows you to have accurate subscription data of each subscription plan with 100% accuracy.

See the list of the events Qonversion tracks and sends to the integrated partners below.

Tracked Events

The following section describes each event type Qonversion tracks and sends to third-party services.

Event name

Description

Has Value by default

Trial Started

A user starts a trial.

Trial Converted

A trial converts to a regular auto-renewable subscription.

Yes

Trial Canceled

A trial is canceled. Cancellation can occur when a subscriber turns off auto-renew.

Trial Billing Retry

A trial went to a billing retry state. It happens if the App Store was not able to charge a user for any reason.

Trial is active two days after started

A user did not cancel the trial two days after the trial started. This event could be useful for marketing optimization.

Subscription Started

A user started a subscription (only for subscriptions without a trial).

Yes

Subscription Renewed

A subscription was renewed.

Yes

Subscription Upgraded

A user purchases a subscription that offers a higher level of service than their current subscription.

Yes
Refunded value, if the store processes the upgrade via refund and charge again.

Subscription Refunded

A user receives a refund for his previously made purchase.

Yes

Subscription Canceled

A user turns off auto-renew, or when the App Store can not charge a customer in a billing retry state.

Subscription Billing Retry

A Subscription went to a billing retry state.

In-App Purchase

An in-app purchase occurred.

Yes

Trial Expired

A trial period ended and a trial lapsed (auto-renew was previously disabled by a user).

Subscription Expired

A subscription period ended and a subscription lapsed (auto-renew was previously disabled by a user).

Subscription Product Changed

Active subscription product has changed due to upgrade, downgrade or crossgrade.

📘

Qonversion sends revenue value for some events. Refund values are negative. You can finely manage the sending of revenue for any event in the Integration settings (see below).

Switching between subscriptions

Qonversion sends a 'Subscription Renewed' event in case of an upgrade, downgrade, or cross-grade of a subscription when a subscriber switches from his other subscription. Qonversion sends a 'Trial Converted' event if a user switches subscription and enters paid period at the same time.

Qonversion does not send downgrade event to integrations to avoid any possible data discrepancies. Both upgrade and downgrade events are shown in Qonversion in user's timeline available from the Customers dashboard.

You can check our detailed article on subscription service level and groups here.

Configure Integrations

Configure IntegrationsConfigure Integrations

Configure Integrations

Each integration has the following settings, that affect all events sent in this integration:

  • Send revenue properties
    If you turn this toggle off, you will not receive any revenue values for this integration. We recommend to send values, so do not turn it off unless you don't need Qonversion to send revenue values. You can enable or disable sending revenue for each event.

  • Send sales as proceed
    Choose if you want to send revenue values net of App Stores commission (default) or gross (before deducting App Stores commission) by switching the "Send sales as proceed" toggle.

  • Send sandbox events
    Turn on the "Send sandbox events" toggle if you want to receive sandbox events from Qonversion to this integration while testing it.

Fine-tune each event:

  • Enable event
    Turn off sending the event if you don't need it in this integration.

  • Send Revenue
    Enable or disable sending revenue value for the event.

Event time

Qonversion can set the exact time when an event occurs for most of the events. For example, when the App Store or Google play received the payment from a user.
But some events do not have the exact time. The event time for such events is set equal to the time when Qonversion detected the event while checking a user receipt. Here is the list of such events:

  • Trial Canceled
  • Trial Billing Retry
  • Subscription Canceled
  • Subscription Billing Retry
  • Trial Still Active

Event state

Event lifecycle includes several states in Qonversion. The available event states are:

  • New
  • In progress
  • Disabled
  • Stale
  • Tracked

The New state is assigned to an event when Qonversion initially detects it. An event can be in this state for a few seconds before Qonversion processes it further.

When the system starts processing the event, the state changes to In progress. The event eventually is assigned one of the three final states after processing: Disabled, Staled, Tracked. The final state depends on the event's actual time (when the event happened on the app stores) and period of relevance for events.

Disabled state means that the time of relevance for this event has expired. For example, Qonversion detects trial_started event that happened a few months ago before releasing the application with Qonversion SDK. This event gets Disabled state and is not sent to your project's active integrations.

Updated 21 days ago


Integrations Overview


Send your in-app subscription data to destinations like AppsFlyer, Amplitude, and other major mobile platforms.

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.