Skip to main content
Before enabling Refund Keeper, don’t forget to make sure you’re compliant with requirements

​
Enable Refund Keeper

  1. OpenRefund Keeper Section in Qonversion
  2. Enable App Store Server-to-Server Notifications V2. 🎥 Watch our short tutorial

​
Note: v1 Notifications are not supported, to Enable Refund Keeper, you need to set up S2S Notifications v2

  1. Fill out required App Store Data 🎥 Watch our short tutorial
    1. Go to Project Settings and fill out these fields:
      1. App Store Connect Key Identifier
      2. App Store Connect Private Key
      3. App Store Connect Issuer Identifier
YouTube embed
  1. Once you’re set, you can choose Refund Handling Mode
  1. Click Enable Refund Keeper to activate the feature.

​
Refund Preferences

Apple allows developers to set a refund preference for each request, influencing the decision while Apple retains the final authority.
OptionDescription
Always DeclineMaximizes revenue protection by contesting most refunds.
Always RefundAutomatically approves all refund requests.
No PreferenceA balanced approach that lets Apple decide based on the provided data.
To adjust this setting, navigate to Refund Preferences in the Qonversion Dashboard and select your preferred option.
Refund Keeper Analytics Overview