Troubleshooting Automation

Not receiving push notifications

  • Make sure notifications are enabled for your app on the device.
  • Set the push notifications token with Qonversion SDK.
  • Ensure you are sending a test push notification to the correct device
  • Ensure you are testing the automation configured for the correct OS
  • If you are still facing issues, sometimes reinstalling the app may help.

In case you are not receiving a push notification on your test device, please check the following errors:

1. Invalid access token received

Make sure that you set the correct Project Key in Qonversion.launch(withKey: "projectKey") method.

2. Invalid Push Key and Team IDs

Make sure to provide correct 10-character Push Key and Team ID values required for the push notifications in your Qonversion project Settings.

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3. Invalid Firebase Project ID and Service Account Key

Make sure to provide correct Firebase Project ID and Service Account Key in your Qonversion project Settings.

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