Discussions

Hi there, we are still testing a monthly subscription payment using your API.

Sometimes, the sandbox renewals occurs six times every 5 minutes as expected (https://documentation.qonversion.io/docs/testing)
In your console, we can see for that customer/device: 6 (5 minutes) subscription renewals, 1 cancellation (one minute before the expiration) and the expiration event.

But then, we try to subscribe again and we get a renewal event, and 5 minutes later, we get a cancelled event with same transaction ID and no renewal nor expiration.

PS: We got a subscription started event only the first time the device subscribed. We always receive a renewal when we resubscribe (purchasing the same product_id).

Can you explain this behaviour, please?

Thank you.