> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.qonversion.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Refund Keeper

> A short guide on how to Enable Refund Keeper in Qonversion and start saving revenue today.

Before enabling **Refund Keeper**, don't forget to make sure you're compliant with [requirements](refund-keeper#requirements-to-use-refund-keeper)

***

1. **Open [Refund Keeper](https://dash.qonversion.io/refund-keeper) Section in Qonversion**
2. **Enable App Store Server-to-Server Notifications V2.** 🎥 [Watch](https://youtu.be/jvZC3cdy5VM?feature=shared) our short tutorial

<Info>
  ### Note: v1 Notifications are not supported, to Enable Refund Keeper, you need to set up S2S Notifications v2
</Info>

3. **Fill out required App Store Data** 🎥 [Watch](https://youtu.be/jvZC3cdy5VM?feature=shared) our short tutorial

   1. Go to Project Settings and fill out these fields:

      1. App Store Connect Key Identifier
      2. App Store Connect Private Key
      3. App Store Connect Issuer Identifier

<iframe width="560" height="315" src="https://www.youtube.com/embed/jvZC3cdy5VM" title="Enable Refund Keeper - tutorial" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

4. **Once you're set, you can choose Refund Handling Mode**

<img src="https://mintcdn.com/qonversion/i4lAeIKmC47lf8K-/images/docs/1667b0197a10df5caba1266f4c5136e306e9111258ce5ba509f07aa8ba8a7465-Mode.png?fit=max&auto=format&n=i4lAeIKmC47lf8K-&q=85&s=808b0ac31c52166d118c7b9b8096010d" alt="" width="2520" height="1419" data-path="images/docs/1667b0197a10df5caba1266f4c5136e306e9111258ce5ba509f07aa8ba8a7465-Mode.png" />

5. Click **Enable Refund Keeper** to activate the feature.

<img src="https://mintcdn.com/qonversion/yQ3ibfsM1_xLwGXK/images/docs/e39738657d93f36b97ace66dbe401cf3bd782a01ec3cff150e70f472ddb95ef9-Enabling.gif?s=6431c1c1b0ced581d80887703d7f00e4" alt="" width="1280" height="720" data-path="images/docs/e39738657d93f36b97ace66dbe401cf3bd782a01ec3cff150e70f472ddb95ef9-Enabling.gif" />

## Refund Preferences

*Apple allows developers to set a refund preference for each request, influencing the decision while Apple retains the final authority.*

| Option             | Description                                                            |
| ------------------ | ---------------------------------------------------------------------- |
| **Always Decline** | Maximizes revenue protection by contesting most refunds.               |
| **Always Refund**  | Automatically approves all refund requests.                            |
| **No Preference**  | A balanced approach that lets Apple decide based on the provided data. |

To adjust this setting, navigate to **Refund Preferences** in the Qonversion Dashboard and select your preferred option.

***

[Refund Keeper](refund-keeper)

[Analytics Overview](analytics-overview)