> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.qonversion.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Automation Troubleshooting

<Warning>
  **Deprecated.** The push-notifications flow this page troubleshoots depended on the legacy
  `Automations` SDK module, which has been removed from the current iOS and Android SDKs. The
  replacement `NoCodes` module does not currently expose push-token or notification-handling
  methods. The dashboard fields below (Push Key, Team ID, Firebase Project ID, Service Account
  Key) still exist but no current SDK delivers their tokens.
</Warning>

## Not receiving push notifications

* Make sure notifications are enabled for your app on the device.
* Set the [push notifications token](/docs/configure-push-notifications) with Qonversion SDK.
* Ensure you are sending a test push notification to the correct device
* Ensure you are testing the automation configured for the correct OS
* If you are still facing issues, sometimes reinstalling the app may help.

In case you are not receiving a push notification on your test device, please check the following errors:

### 1. Invalid access token received

Make sure that you set the correct [Project Key](/docs/quickstart#2-create-a-project-and-register-your-app) in `Qonversion.launch(withKey: "projectKey")` method.

### 2. Invalid Push Key and Team IDs

Make sure to provide correct 10-character **Push Key** and **Team ID** values required for the push notifications in your Qonversion project **Settings**.

<img src="https://mintcdn.com/qonversion/ChZZw2lNh4YCkg0e/images/docs/c839eca-Push_Key_and_Team_ID.png?fit=max&auto=format&n=ChZZw2lNh4YCkg0e&q=85&s=c682e2ba7a0e4ec2346660dca10f3210" alt="1996" width="1996" height="449" data-path="images/docs/c839eca-Push_Key_and_Team_ID.png" />

### 3. Invalid Firebase Project ID and Service Account Key

Make sure to provide correct <a href="https://firebase.google.com/docs/projects/learn-more#project-id" target="_blank" rel="noopener">**Firebase Project ID**</a> and **Service Account Key** in your Qonversion project **Settings**.

<img src="https://mintcdn.com/qonversion/zdjn3kzNygqtFGgE/images/docs/a455d57-Firebase.png?fit=max&auto=format&n=zdjn3kzNygqtFGgE&q=85&s=d728c05c321997b00f940e877204011f" alt="1997" width="1997" height="420" data-path="images/docs/a455d57-Firebase.png" />
